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I'm having trouble signing up or logging in. What should I do?

Sophie Griscom -

This sometimes happens if the phone number entered at sign up is incorrect, or doesn’t match the number of the smartphone you are using Ginger.io on. Also, keep in mind that you cannot use “non-native” phone numbers (such as Google Voice numbers).

Whatever the reason, we’re happy to help you get activated. Please contact our helpdesk at help@ginger.io with a description of the issue, and the phone number and email address you used to sign up for Ginger.io.

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